Return & Refund Policy
Lisa and Salman Charleston
Key Information
Return period:
30 days from the delivery date
Return costs:
Covered by the customer
Restocking fee:
None
Refund processing time:
Within 7 days after receiving and inspecting the returned item(s)
Exchanges:
Accepted
This policy operates in accordance with our
Terms of Service
How to Return an Item
You can return your order within 30 days from the date it was delivered. Requests made after this period cannot be accepted.
1
Contact Us
To start the process, contact us at info@lisaandsalman-charleston.com. Our team will provide step-by-step guidance for your return.
2
Prepare Your Items
Before sending your item(s) back, please ensure they are:
- Unused and unwashed
- In the original packaging
- Complete with all original tags attached
3
Ship Your Return
We recommend using a reliable courier service with tracking to ensure safe delivery.
Please note, return shipping costs are the responsibility of the customer.
Cancellations & Damaged or Incorrect Items
Cancellations
If you would like to cancel your order, email us at info@lisaandsalman-charleston.com as soon as possible. Orders that have already been dispatched cannot be cancelled.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us immediately at info@lisaandsalman-charleston.com with clear photos of the issue. Once reviewed and confirmed, we will arrange for the correct item or a replacement to be sent to you.